Be the first point of contact for our clients and support them in using our VAT solutions
Help onboard new customers and ensure they understand our processes
Support with account management, issue resolution, and customer queries
Collaborate closely with Operations and Product teams to ensure smooth client experience
Identify opportunities to improve client satisfaction and retention
Junior Customer Success Manager (m/f/d)
Berlin, Mobil
Full or part-time
Permanent employee
Your mission
Your profile
First experience in customer success, account management, or client-facing roles is a plus
Strong communication skills in German & English (other languages are a plus, but not required)
Interest in e-commerce, SaaS, or tax technology
Structured way of working and a proactive problem-solving attitude
Team player with motivation to grow in a scale-up environment
Why us?
An international, supportive team with flat hierarchies
Hybrid working model (office in Berlin + flexibility to work remotely)
Responsibility from day one and space to grow with us
Regular team events and a collaborative company culture
About us
JTL is one of the leading providers of e-commerce software in the German-speaking region – with around 450 employees across the group and 50,000 customers from a wide range of industries. We develop scalable, flexible solutions for the online retail of the future – from ERP systems to shop and marketplace integrations.
Fairness and respect are part of our everyday practice. Are you committed, curious, and eager to work in a team while taking on responsibility? Are you looking for a job where Monday isn’t the worst day of the week? Then we look forward to receiving your application!